Returns & Exchanges
At JamFactory, we want you to love your home as much as we do, which is why we offer a 30-day return policy on all furniture and decor items. If a piece doesn't perfectly fit your space, we are here to help with a seamless exchange or refund process.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Pack with Care
Securely place the items in their original packaging, ensuring all protective inserts and hardware are included to prevent damage during transit.
Label and Ship
Affix the prepaid shipping label provided in your confirmation email to the outside of the box and drop it off at any authorized carrier location.
Quality Inspection and Refund
Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing